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You Can Depend On Us!

Welcome to the Firstrade Support Center. If you have any questions or concerns regarding our

online trading services

, we would be more than happy to answer them by telephone, live chat, or email.

Live Chat by LivePerson

Start here to find answers to the most commonly asked questions and other information you may need as an account holder.

Start Up Basics. How Can We Help You?

View our FAQs section for a comprehensive list of answers.

Quick Question About Commissions?

Stocks & Options:

		Market & Limit
Internet		$6.95

Touch-tone		$16.95

Broker Assisted		$26.95

*For options add $0.75 for each additional contract, no minimum.

Mutual Funds (Online):

Load Funds		No Charge

No Transaction Fee (NTF) Funds		No Charge

No-Load Funds		$9.95

View our Commissions & Fees page for more detailed rates.

Most Commonly Downloaded Forms

In order to properly view these forms, you may need to download the latest free version of Adobe Acrobat Reader.

Online Service Agreement
(44.2KB)

Account Transfer Form
(32.5KB)

ACH Electronic Funds Transfer Form
(67.1KB)

Margin Application & Agreement
(1.49MB)

IRA Online Service Agreement
(24k)

Option Application & Agreement
(46.7KB)

Additional forms can be found by clicking the icon to your left. You can also find this button on every page of our website.

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Take a Tour!
Find out what makes Firstrade a leading discount online broker. Watch our flash-based tutorial to learn more about Firstrade, and how you can open an account in minutes!
Learn More >>

E-Mail:

Online E-mail Form or

Service@firstrade.com

Orders and Customer Service:
Toll Free: 1-800-869-8800
Overseas: 1-718-961-6600
Mon-Fri, 8:30am-9:00pm (ET)
Sat 10:00am-2:00pm (ET)

Touch-Tone Account Services:
1-800-362-6275
24-Hour Account Access
Get Quotes, Retrieve Balances, Place Stock and Option Orders

Click here for Instructions

Fax:
1-718-961-3919

Address:
Firstrade Securities Inc.
133-25 37th Avenue
Flushing, NY 11354



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